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Library Services and Spaces: Accessibility

Universal Access at the Sheridan Library

Universal access was identified as a core value in the Library and Learning Services Strategic Plan 2013-2020. The Library Team strives to provide services and collections that are flexible, responsive and accessible to meet the needs of all of our users. Please review this page and the brochure below for assistance in identifying academic supports that best meet the unique individual needs of our diverse student population.

Accessible Facilities

Accessible features at each campus library include:

  • accessibility to users of mobility devices
  • exterior automated door openers for all main entrances
  • lowered service counters
  • lowered computer tables at the self-service quick reference kiosks (Trafalgar only)
  • headphones available for borrowing (please request from the service desk)
  • designated rooms for registered AL students only

Users have access to quiet study spaces at HMC, Trafalgar and Davis.  The enclosed quiet study space at HMC is equipped with an automatic door opener.

Assistive Technology

The Library Learning Commons at Davis (J-wing), HMC and Trafalgar have designated rooms for use by AL (Accessible Learning) students who require assistive technology software. These rooms are managed by AL staff and feature height-adjustable workstations and automated door openers. They are available for use during regular library hours. To obtain swipe access for these rooms or to learn more about the available assistive technology, please refer to the AL website.

Retrieval of Print Material

Library staff will assist users in retrieving print materials from shelves on request. Immediate requests will be accommodated as quickly as possible taking staffing levels into account. Whenever possible, users are encouraged to contact library staff at least 24 hours in advance with requests to retrieve materials. Call numbers for books and volume/issue/page numbers for journal articles must be provided with requests. Retrieved materials will be held behind the library service desk.

Alternative Formats

For those requiring alternative formats for materials held in the Sheridan Library collection, the library will provide an accessible format of print, digital or multimedia resources upon request.

Students requiring alternative format textbooks are advised to contact Accessible Learning.

Users requiring an accessible format of a print book from the Sheridan collection may use the Accessible Content E-portal (ACE).  ACE is a repository of books in accessible format that is managed by Scholar’s Portal, a service of the Ontario Council of University Libraries.  ACE provides books in the following formats: colour PDF, black & white PDF, DAISY, plain text and e-pub.  Please note that ACE is accessible to current students, faculty and staff only and may only be accessed by users with a verified perceptual disability. If you require access to ACE or if you are not a user who fulfills the above criteria, please contact either Madeleine Crew (Access and Instructional Support Technician) or Marian Traynor (Manager, Library User Services) for further assistance.

Transcripts for all videos created by Library and Learning Services are available online.

For any questions regarding alternative formats, please contact either Madeleine Crew (Access and Instructional Support Technician) or Marian Traynor (Manager, Library User Services).  Please ensure that all requests are issued to the Library as soon as possible - some alternate format requests may take longer to process than others due to issues with the publisher, physical state of the resource and/or copyright

Photocopying, Printing and Debit Payments

Assistance with photocopying, printing and POS devices is offered by library staff. Please note that library staff cannot, and should not, have access to network passwords – passwords must be entered by the user.


Tutoring is available through the Tutoring Centres, located in the Library and Learning Commons spaces at all four campuses (subjects vary per campus). There are two types of tutoring available:

  • Staff tutoring is free, and provides support in English, Math, Java and Business Math (Accounting, Finance) as well as Basic Computing, ESL conversation practice and presentation practice/review.
  • Peer tutoring is course-specific support provided by current Sheridan students who have received an A grade in the course you are seeking help in.

If students require any accommodations during their tutoring sessions, they can make a request to their tutor. The Tutoring Centres may call upon additional resources or supports from AL if needed. All staff tutoring appointments must be booked online. All Peer Tutoring applications must be submitted online.

Research Assistance

In-person research services are available during regular library hours. Students may also contact staff with research questions through email, by phone or through the Ask a Librarian chat service. For those who require more in-depth assistance, one-on-one consultations may be booked with your faculty liaison librarian.

Requesting Accommodations

If you require an accommodation, we'll do our best to meet your needs as quickly as possible. Simply fill out the Self Declaration Form below and submit to any of our friendly library staff.


We welcome suggestions from students, faculty and staff. Please direct feedback to