Business Analysis (CAPS Certificate): Library resources

A Guide to the Business Analysis Body of Knowledge(R) (BABOK(R) Guide) is the only globally recognized standard of practice for business analysis. Developed through a rigorous consensus-driven standards process, the BABOK(R) Guide incorporates the collective wisdom and experience of experts in the field from around the world. Previous editions have guided hundreds of thousands of professionals in their work, and it has been adopted by hundreds of enterprises as the basis of their business analysis practice. This latest version of the guide extends its scope beyond business analysis in projects to address agile development, business process management, business intelligence, and business architecture. This thoroughly revised and updated version includes: - A concept model that unifies ideas and terminology across business analysis disciplines. - Restructured knowledge areas to support business analysis at every level from small tactical initiatives to major business transformations. - Five perspectives covering the most prominent business analysis disciplines and demonstrating how to apply the knowledge areas in different situations. - Coverage of new business analysis techniques that have gained wide acceptance in the community. - Updated and revised content in every knowledge area and more Whether you are considering starting a career in business analysis, or you are an experienced professional in the field, the BABOK(R) Guide is your key resource to help you and your stakeholders discover opportunities for business success, deliver successful organizational change, and create business value.

Business analysis is a crucial discipline for organisational success. It is a broad field and has matured into a profession with its own unique career roadmap.This practical guide explores the business analyst role including typical responsibilities and necessary skills. It signposts useful tools and commonly used methodologies and techniques. A visual career roadmap for business analysts is also included, along with case studies and interviews with practising business analysts.

The bestselling CBAP/CCBA study guide, updated for exam v3.0 The CBAP/CCBA Certified Business Analysis Study Guide, Second Edition offers 100% coverage of all exam objectives for the Certified Business Analysis Professional (CBAP) and Certification of Competency in Business Analysis (CCBA) exams offered by the International Institute of Business Analysis (IIBA). Detailed coverage encompasses all six knowledge areas defined by the Guide to Business Analysis Body of Knowledge (BABOK): Planning and Monitoring, Elicitation, Requirements Management and Communication, Enterprise Analysis, Requirements Analysis, and Solution Assessment and Validation, including expert guidance toward all underlying competencies. Real-world scenarios help you align your existing experience with the BABOK, and topic summaries, tips and tricks, practice questions, and objective-mapping give you a solid framework for success on the exam. You also gain access to the Sybex interactive learning environment, featuring review questions, electronic flashcards, and four practice exams to help you gauge your understanding and be fully prepared exam day. As more and more organizations seek to streamline production models, the demand for qualified Business Analysts is growing. This guide provides a personalized study program to help you take your place among those certified in essential business analysis skills. Review the BABOK standards and best practices Master the core Business Analysis competencies Test your preparedness with focused review questions Access CBAP and CCBA practice exams, study tools, and more As the liaison between the customer and the technical team, the Business Analyst is integral to ensuring that the solution satisfies the customer's needs. The BABOK standards codify best practices for this essential role, and the CBAP and CCBA certifications prove your ability to perform them effectively. The CBAP/CCBA Certified Business Analysis Study Guide, Second Edition provides thorough preparation customizable to your needs, to help you maximize your study time and ensure your success.

The Business Analyst (BA) plays an important role as liaison between business stakeholders and the technical team (software developers, vendors, etc.), ensuring that business needs are reflected in any software solution. Despite the importance of the job, there is currently no book specifically designed as a comprehensive reference manual for the working BA. The Business Analyst's Handbook solves this problem by providing a useful compendium of tools, tables, lists, and templates that BAs can use on-the-job to carry out their tasks. For example, you might be preparing for an interview session and use the book's checklist of interviewees to verify whether there is appropriate coverage of business stakeholders. Or you might be asked to review some diagrams and refer to the Glossaries of Symbols (organized by diagram type) for guidance. Or you may be asked to prepare textual requirements documentation and refer to the Business Requirement template for a list of artifacts and table of contents. Whatever your BA needs, the Business Analyst's Handbook places the necessary information right at your fingertips.

The definitive guide to running productive meetings Facilitating With Ease! has become the go-to handbook for those who lead meetings, training, and other business gatherings. Packed with information, effective practices, and invaluable advice, this book is the comprehensive handbook for anyone who believes meetings should be productive, relevant, and as short as possible. Dozens of exercises, surveys, and checklists will help transform anyone into a skilled facilitator, and clear, actionable guidance makes implementation a breeze. This new fourth edition includes a new chapter on questioning, plus new material surrounding diversity, globalization, technology, feedback, distance teams, difficult executives, diverse locations, personal growth, meeting management, and much more. With in-depth, expert guidance from planning to closing, this book provides facilitators with an invaluable resource for learning or training. Before you run another meeting, discover the practices, processes, and techniques that turn you from a referee to an effective facilitator. This book provides a wealth of tools and insights that you can put into action today. Run productive meetings that get real results Keep discussions on track and facilitate the exchange of ideas Resolve conflict and deal with difficult individuals Train leaders and others to facilitate effectively Poorly-run meetings are an interruption in the day, and accomplish little other than putting everyone behind in their "real" work. On the other hand, a meeting run by an effective facilitator makes everyone's job easier; decisions get made, strategies are improved, answers are given, and new ideas bubble to the surface. A productive meeting makes everyone happy, and results in real benefits that spread throughout the organization. Facilitating With Ease! is the skill-building guide to running great meetings with confidence and results.  

Getting to Yes offers a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict-whether it involves parents and children, neighbors, bosses and employees, customers or corporations, tenants or diplomats. Based on the work of the Harvard Negotiation Project, a group that deals continually with all levels of negotiation and conflict resolution from domestic to business to international, Getting to Yes tells you how to: Separate the people from the problem; Focus on interests, not positions; Work together to create options that will satisfy both parties; and Negotiate successfully with people who are more powerful, refuse to play by the rules, or resort to "dirty tricks." Since its original publication in 1981, Getting to Yes has been translated into 18 languages and has sold over 1 million copies in its various editions. This completely revised edition is a universal guide to the art of negotiating personal and professional disputes. It offers a concise strategy for coming to mutually acceptable agreements in every sort of conflict.

The Business Analyst (BA) plays an important role as liaison between business stakeholders and the technical team (software developers, vendors, etc.), ensuring that business needs are reflected in any software solution. Despite the importance of the job, there is currently no book specifically designed as a comprehensive reference manual for the working BA. The Business Analyst's Handbook solves this problem by providing a useful compendium of tools, tables, lists, and templates that BAs can use on-the-job to carry out their tasks. For example, you might be preparing for an interview session and use the book's checklist of interviewees to verify whether there is appropriate coverage of business stakeholders. Or you might be asked to review some diagrams and refer to the Glossaries of Symbols (organized by diagram type) for guidance. Or you may be asked to prepare textual requirements documentation and refer to the Business Requirement template for a list of artifacts and table of contents. Whatever your BA needs, the Business Analyst's Handbook places the necessary information right at your fingertips.

A Guide to the Business Analysis Body of Knowledge(R) (BABOK(R) Guide) is the only globally recognized standard of practice for business analysis. Developed through a rigorous consensus-driven standards process, the BABOK(R) Guide incorporates the collective wisdom and experience of experts in the field from around the world. Previous editions have guided hundreds of thousands of professionals in their work, and it has been adopted by hundreds of enterprises as the basis of their business analysis practice. This latest version of the guide extends its scope beyond business analysis in projects to address agile development, business process management, business intelligence, and business architecture. This thoroughly revised and updated version includes: - A concept model that unifies ideas and terminology across business analysis disciplines. - Restructured knowledge areas to support business analysis at every level from small tactical initiatives to major business transformations. - Five perspectives covering the most prominent business analysis disciplines and demonstrating how to apply the knowledge areas in different situations. - Coverage of new business analysis techniques that have gained wide acceptance in the community. - Updated and revised content in every knowledge area and more Whether you are considering starting a career in business analysis, or you are an experienced professional in the field, the BABOK(R) Guide is your key resource to help you and your stakeholders discover opportunities for business success, deliver successful organizational change, and create business value.

Today, information-technology business analysts are often working on object-oriented(OO), Unified Modeling Language (UML) projects, yet they have a long way to go to exploit the technology beyond the adoption of use cases (just one part of the UML). This book explains how, as an IT business analyst, you can pull together all of the UML tools and fully utilize them during your IT project. Rather than approaching this topic theoretically, you will actually learn by doing: A case study takes you through the entire book, helping you to develop and validate the requirements for an IT system step by step. Whether you are a new IT business analyst; an experienced analyst, but new to the UML; a developer who is interested in expanding your role to encompass IT business-analysis activities; or any other professional tasked with requirements gathering or the modeling of the business domain on a project, you'll be trained and mentored to work efficiently on UML projects in an easy-to-understand and visual manner. This new edition has been completely updated for UML 2.2, and includes coverage of all the relevant new BABOK 2 knowledge areas. The new edition also covers various lifecycle approaches (non-empirical, empirical, waterfall, iterative, and agile) and their impact on the way project steps are carried out.

Praise for Business Process Mapping IMPROVING Customer Satisfaction SECOND EDITION "A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!" --Timothy R. Holmes, CPA, former General Auditor, American Red Cross "Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic of business process mapping. From the outset, this book will engage you and draw you into the world of business process mapping. Who would have thought that reading about business process mapping could make you smile? Well, Mike and Paulette can make it happen! Within each chapter, the authors provide detailed examples and exhibits used to document a process. Each chapter also includes a 'Recap' and 'Key Analysis Points' which enable the reader to distill the highlights of the chapter." --Barbara J. Muller, CPA, CFE, Senior Lecturer, School of Accountancy, W. P. Carey School of Business, Arizona State University "Keller and Jacka cut through the drudgery of process mapping with a path-breaking approach that enables the reader to better understand processes, how they work and how they work together toward successful achievement of business objectives. With great style and flair, this book will provide you with a different way of thinking and new tools to assist you in process analysis and improvement. This book is a must-read for auditors, risk managers, quality improvement management, and business process engineers." --Dean Bahrman, VP and Internal Audit Director (Retired), Global Financial Services Companies "Mike Jacka and Paulette Keller show their expertise with the application of business process mapping in increasing customer service and satisfaction in this updated and expanded edition of this popular book. With clear, practical examples and applications, this book shows the writing talents of both authors, and it will be used over and over by those from all lines of industries and professions. Kudos for a job well done!" --Joan Pastor, PhD, Founding Partner, Licensed Industrial-Organizational Psychologist, JPA International, Inc., Beverly Hills, California

A Guide to the Business Analysis Body of Knowledge(R) (BABOK(R) Guide) is the only globally recognized standard of practice for business analysis. Developed through a rigorous consensus-driven standards process, the BABOK(R) Guide incorporates the collective wisdom and experience of experts in the field from around the world. Previous editions have guided hundreds of thousands of professionals in their work, and it has been adopted by hundreds of enterprises as the basis of their business analysis practice. This latest version of the guide extends its scope beyond business analysis in projects to address agile development, business process management, business intelligence, and business architecture. This thoroughly revised and updated version includes: - A concept model that unifies ideas and terminology across business analysis disciplines. - Restructured knowledge areas to support business analysis at every level from small tactical initiatives to major business transformations. - Five perspectives covering the most prominent business analysis disciplines and demonstrating how to apply the knowledge areas in different situations. - Coverage of new business analysis techniques that have gained wide acceptance in the community. - Updated and revised content in every knowledge area and more Whether you are considering starting a career in business analysis, or you are an experienced professional in the field, the BABOK(R) Guide is your key resource to help you and your stakeholders discover opportunities for business success, deliver successful organizational change, and create business value.

A Guide to the Business Analysis Body of Knowledge(R) (BABOK(R) Guide) is the only globally recognized standard of practice for business analysis. Developed through a rigorous consensus-driven standards process, the BABOK(R) Guide incorporates the collective wisdom and experience of experts in the field from around the world. Previous editions have guided hundreds of thousands of professionals in their work, and it has been adopted by hundreds of enterprises as the basis of their business analysis practice. This latest version of the guide extends its scope beyond business analysis in projects to address agile development, business process management, business intelligence, and business architecture. This thoroughly revised and updated version includes: - A concept model that unifies ideas and terminology across business analysis disciplines. - Restructured knowledge areas to support business analysis at every level from small tactical initiatives to major business transformations. - Five perspectives covering the most prominent business analysis disciplines and demonstrating how to apply the knowledge areas in different situations. - Coverage of new business analysis techniques that have gained wide acceptance in the community. - Updated and revised content in every knowledge area and more Whether you are considering starting a career in business analysis, or you are an experienced professional in the field, the BABOK(R) Guide is your key resource to help you and your stakeholders discover opportunities for business success, deliver successful organizational change, and create business value.

Organizations continue to experience project issues associated with poor performance on requirements-related activities. This guide will give you the tools you need to excel in requirements development and management -- components of the larger field of business analysis and a critical competence for project, program and portfolio management. Requirements Management: A Practice Guide is a bridge between A Guide to the Project Management Body of Knowledge (PMBOK® Guide), which speaks to requirements development and management from a high-level perspective, and Business Analysis for Practitioners: A Practice Guide, which describes requirements development and management at a detailed and practical level. This practice guide is the middle ground, offering project managers, program managers, teams members and stakeholders the opportunity to learn more about the requirements process

The best-selling software testing title is the only official textbook of the ISTQB-BCS Certified Tester Foundation Level. This third edition includes examples and exercises reflecting current technology and applications, such as the use of open source software, component-based and agile development and application building for mobile devices. It is ideal for those with a little experience of software testing who wish to cement their knowledge with industry-recognised techniques and theory.

Video, 3 hours, 46 minutes. Microsoft Excel is one of the major workhorses in the Microsoft Office suite of applications and arguably the most widely-used Office product. A solid understanding of how to use this program is vital to nearly everyone in most industries today. This course is designed specifically to teach you the fundamentals of Excel and give you the skills you need to begin to create and manipulate worksheets. Specifically, you will understand how to create, save, enter data, and print spreadsheets in addition to learning how to create formulas and use functions to calculate in Excel. You will learn how to enter data, format spreadsheets, manipulate columns and rows, add headers and footers, and use page setup options to prepare them for printing. You will also learn how to handle large worksheets or multiple workbooks, use styles and themes, insert various graphic objects, and options for proofing your workbooks.

Video, 2 hours, 59 minutes. In this Introduction to Big Data training course, expert author Vladimir Bacvanski teaches you about Big Data, Hadoop, NoSQL, and related technologies. This course is designed for beginners, meaning no programming experience is required.
You will start by learning what Big Data is and how to process it with MapReduce and Hadoop. From there, Vladimir will teach you several ways to program Big Data applications, as well as introduce you to the Hadoop ecosystem. This video tutorial also covers NoSQL stores and their best uses. Finally, you will learn about Big Data and NoSQL in the enterprise.
Once you have completed this computer based training course, you will have developed a solid understanding of Big Data and NoSQL technologies.

A Practical Guide to the Most Popular Agile Process   The Single-Source, Comprehensive Guide to Scrum for All Team Members, Managers, and Executives   If you want to use Scrum to develop innovative products and services that delight your customers, Essential Scrum is the complete, single-source reference you've been searching for. Leading Scrum coach and trainer Kenny Rubin illuminates the values, principles, and practices of Scrum, and describes flexible, proven approaches that can help you implement it far more effectively.   Whether you are new to Scrum or years into your use, this book will introduce, clarify, and deepen your Scrum knowledge at the team, product, and portfolio levels. Drawing from Rubin's experience helping hundreds of organizations succeed with Scrum, this book provides easy-to-digest descriptions enhanced by more than two hundred illustrations based on an entirely new visual icon language for describing Scrum's roles, artifacts, and activities.   Essential Scrum will provide every team member, manager, and executive with a common understanding of Scrum, a shared vocabulary they can use in applying it, and practical knowledge for deriving maximum value from it.

Think, "Kanban in a box." Imagine you ordered Kanban for your team, and got the box delivered to your door. You open the box and right on top is a quick-start guide. Being a novice, you follow the guide, and quickly get up and running. As you become more experienced, the other box contents address common advanced issues you'd face, like right-sizing teams, estimation, hitting deadlines, transitioning from Scrum or Waterfall, deploying components and services, and using Kanban within larger organizations.

Adopting an Agile approach can revolutionize the way business analysts work. It enables clearer vision and success measure definitions, better stakeholder engagement and a greater understanding of customer needs, amongst other benefits. This book provides a comprehensive introduction to Agile methodologies and explains these in the context of business analysis. It is ideal for business analysts wanting to learn Agile practices, working in an Agile environment, or undertaking Agile certifications.

The Agile Extension to the BABOK(R) Guide is a resource for business analysts, those who are practicing business analysis, as well as product owners, business owners and corporations who are working on agile projects. The Agile Extension to the BABOK(R) Guide is aligned with the Business Analysis Body of Knowledge (BABOK(R)) and has been developed in collaboration with the Agile Alliance. The Agile Extension to the BABOK(R) Guide provides business analysts with the tools and techniques they need to be extremely effective in their position on Agile teams. The Agile Extension to the BABOK Guide(R) provides 7 key guidelines for the practice of business analysis within an agile environment. These guidelines are supported by a Discovery Framework and a Delivery Framework that articulate specific techniques that have proven to be successful for agile teams in delivery value.