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Career Catalyst Training Program

Emotional intelligence at work: Why IQ isn’t everything

Competency description

A World Economic Forum future of work study predicted Emotional Intelligence will be one of the most important skills for career success. Your awareness and regulation of your own emotions and ability to practice empathy and build relationships when working with others will help you succeed.  Emotional Intelligence is your ability to handle yourself and your relationships effectively, with empathy, care and kindness. 

Competency outcomes

  • Identify one’s emotions and how it influences behaviours, relationships and decisions 
  • Recognize responding when emotions are high may have a negative influence on decisions 
  • Compare others’ emotional state and how it influences behaviours, relationships and decisions 
  • Demonstrate composure in challenging or adverse moments 
  • Establish successful interactions/rapport with others demonstrating enthusiasm and the ability to listen to and help others 
  • Reflect on and learn from interactions with others and strive to improve future interactions 

Learning activities

Psychologist and author Daniel Goleman talks about his journey into the study and importance of Emotional Intelligence (EQ) and how those with EQ succeed at work. Learn about Emotional Intelligence and why it matters to your career success

This 45-minute test will help you determine where you are on the EQ scale and the areas that you may want to focus on improving.   

These questions will help you understand what employers are looking for when it comes to emotional intelligence and a chance to practice them before the big day. Review the article and select 3 interview questions and prepare appropriate responses. 

Social Psychologist and best-selling author, Dr. Amy Cuddy talks about Presence. It is the ability to access your core values, skills, expertise, talents and strengths in complex or stressful situations, to be emotionally and physically present, not matter what you’re feeling. To identify your core values see Leadership Competency section. 

Dr. Susan David, psychologist and expert on emotions, happiness and achievement examines emotional agility. The way we navigate our inner world (thoughts, emotions and stories about ourselves) is a key determinant to our life success. Emotional Agility is a process that enables us to navigate change, setbacks and unexpected twists in live with self-acceptance, clarity and an open mind. This process is about holding and honoring emotions and thoughts loosely, facing them with compassion, and moving past them to navigate our circumstances. 

What is the best way to ease someone’s pain and suffering? In this short animated RSA, Dr. Brene Brown reminds us that we can only create genuine empathic connection when we are brave enough to really get in touch with our own fragilities. We’re often told that empathy is about putting ourselves in someone else’s shoes. Brown asserts that this definition is simplistic given our differing lived experiences. She offers a more nuanced exploration of what empathy is and how we can develop our empathy muscle.